About

In 2010, designer Ellen Van Dusen launched Dusen Dusen, a womenswear line known for its bold, original prints on versatile, wearable silhouettes. Each season, the Dusen Dusen collection is developed and inspired by fine art, commercial and naïve design, as well as the brain's reaction to color, movement, and contrast. In 2015, the brand expanded with the launch of Dusen Dusen Home, a textile and home goods line that includes bedding, throws, pillows, and towels. Ellen Van Dusen was born and raised in Washington, DC and currently resides in Brooklyn, NY with her dog, Snips.

Care Instructions

Towels: Gentle machine wash cold and tumble dry low. Do not bleach. New towels may lint at first, but will diminish after 1-2 washes. Avoid using cleaners that contain Benzoyl Peroxide Retinol, Alpha Hydroxy acids or Hydrogen Peroxide as these can cause color damage. If a loop is pulled, simply cut the thread.

Bathrobes: Gentle machine wash cold and tumble dry low. Avoid using cleaners that contain Benzoyl Peroxide Retinol, Alpha Hydroxy acids or Hydrogen Peroxide as these can cause color damage. Separate tie from bathrobe and clean with like items, avoiding items with hooks. If a loop is pulled, simply cut the thread.

Bedding + Coverlets: Gentle machine wash cold and tumble dry low. Hot iron as needed. Bedding softens with every wash. Do not bleach. 


Dog Beds: We recommend spot cleaning, and this can be used on tougher stains. Wash bed cover alone and inside out in cold water. Hang to dry.  

Throws: Gentle machine wash cold, and tumble dry on low or air dry to best preserve the color, size and feel of your throw. Warm iron if needed. Do not bleach.

Pillows: Spot clean only with a damp white cloth, to avoid snagging the embroidery or staining the fabric. Air dry. We recommend this for tougher stains.

Dish Towels + Napkins: Gentle machine wash cold and tumble dry low.


Oven Mitts: Gentle machine wash cold, and short tumble dry on low.


Masks: Gentle machine wash cold, tumble dry low. Hot iron if needed, do not bleach.

If you have any questions, please do not hesitate to contact us at webstore@dusendusen.com.

Policies

SHIPPING

Once an order has been shipped, you will receive a tracking number with shipping confirmation. If you do not receive a tracking number within 48 hrs, please check your spam folder before emailing us. For international orders, customers are responsible for all customs charges. Some of our smaller objects are not available for International Shipping, but if you order an eligible item and would like the smaller one to ship with it, please send us an email and we can help.


PICK UP

Select items are available for local pick up between Mondays - Thursdays from our studio in Brooklyn, NY at the following address:


561 Myrtle Ave

Brooklyn, NY 11205

Pick up times should be arranged by appointment after making your purchase. Please refer to your confirmation email for more info.


RETURNS


All returns must be made within 14 days of receiving your order. We do not cover the cost of return shipping. Please email us for a prepaid label or send your items in their original packaging with receipt to the following address:


Dusen Dusen
Returns Manager 
2200 Decatur St
Richmond, VA 23224-3716


Allow about 7-10 business days for processing returns. Once it comes in, we will grant a refund in full excluding original and return shipping costs.



EXCHANGES


All exchanges must be made within 14 days of receiving your order. Please email us your order number, the items you're returning, and the item you'd like in exchange. Domestic exchange costs can only be covered once. We cannot cover return or exchange shipping costs for international orders.

Items that have been used are ineligible for return or exchange. If it is worn or damaged we can either have it shipped back to you for a $10 fee, or you may forfeit the refund/exchange.



SALE ITEMS


Please note that all items on sale are final purchases. Items bought during a limited-time promotion may be returned within 14 days of receiving your order for store credit or even exchange only. Sample sale purchases are not eligible for return or exchange. We cannot offer discounts retroactively, and discounts cannot be combined. 


LOST OR STOLEN PACKAGES

In many cases, packages marked as delivered but not received are a tracking error and the shipment will arrive within the week. On occasion, packages may be stolen or delivered incorrectly. We can ensure your purchase during transit until it is marked as delivered. From there, we suggest contacting the shipping carrier for support. Orders marked as delivered may not be refunded or replaced.


If your package is lost in transit, please email us and we will help to find the package or take other steps on a case-by-case basis.


If an item is returned to us because of an incomplete/incorrect address and it needs to be reshipped, we charge a $10 reshipping fee for domestic orders, and $20 for international orders. We can otherwise process a refund minus shipping costs. Please ship your item to a safe and reliable location.


DAMAGED MERCHANDISE

In the event of a damaged or defective item, please email us with your order number and an attached image of the damage. Replacements, store credit, or refunds may be issued on a case-by-case basis.

Contact

General: Ellen

Webstore: Brea

Wholesale: Annie

Press: Ali

Website

Design: Elana Schlenker
Development: Henry Van Dusen