About
In 2010, designer Ellen Van Dusen launched Dusen Dusen, a womenswear line known for its bold, original prints on versatile, wearable silhouettes. Each season, the Dusen Dusen collection is developed and inspired by fine art, commercial and naïve design, as well as the brain's reaction to color, movement, and contrast. In 2015, the brand expanded with the launch of Dusen Dusen Home, a textile and home goods line that includes bedding, throws, pillows, and towels. Ellen Van Dusen was born and raised in Washington, DC and currently resides in Brooklyn, NY with her dog, Snips.
Care Instructions
Towels: Gentle machine wash cold and tumble dry low. Do not bleach. New towels may lint at first, but will diminish after 1-2 washes. Avoid using cleaners that contain Benzoyl Peroxide Retinol, Alpha Hydroxy acids or Hydrogen Peroxide as these can cause color damage. If a loop is pulled, simply cut the thread.
Bathrobes: Gentle machine wash cold and tumble dry low. Avoid using cleaners that contain Benzoyl Peroxide Retinol, Alpha Hydroxy acids or Hydrogen Peroxide as these can cause color damage. Separate the tie from the bathrobe loops and wash with like items, avoiding items with hooks. If a loop is pulled, simply cut the thread.
Bedding + Coverlets: Gentle machine wash cold and tumble dry low. Hot iron as needed. Bedding softens with every wash. Do not bleach.
Dog Beds: We recommend spot cleaning, and this can be used on tougher stains. Wash bed cover alone and inside out in cold water. Hang to dry.
Throws: Gentle machine wash cold, and tumble dry on low or air dry to best preserve the color, size and feel of your throw. Warm iron if needed. Do not bleach.
Pillows: Spot clean only with a damp white cloth, to avoid snagging the embroidery or staining the fabric. Air dry. We recommend this for tougher stains.
Dish Towels + Napkins: Gentle machine wash cold and tumble dry low.
Placemats: Machine wash cold and lay flat to dry. Spot clean as needed.
Oven Mitts: Gentle machine wash cold, and short tumble dry on low.
If you have any questions, please do not hesitate to contact us at webstore@dusendusen.com.
Policies
SHIPPING
Once an order has been shipped, you will receive a shipping confirmation with a tracking number. If you do not receive a tracking number, please check your spam folder before emailing us.
For international orders, customers are responsible for all customs charges. Some of our products such as pillow inserts, dog beds, and objects are not available for International Shipping. If you're ordering an eligible item and would like a smaller one to ship with it, please send us an email and we can help.
PICK UP
Select items are available for local pick up between Mondays - Thursdays from our studio in Brooklyn, NY at the following address:
561 Myrtle Ave
Brooklyn, NY 11205
Pick up times should be arranged by appointment after making your purchase. Please refer to your confirmation email for more info.
RETURNS
All returns must be made within 14 days of receiving your order. We do not cover the cost of return shipping, but we can provide a pre-paid label that is deducted from your refund. Please email us for a label or send your items in their original packaging with receipt to the following address:
Dusen Dusen
Returns Manager
2626 N Hopkins Rd
Richmond, VA 23224-3716
Allow about 7-10 business days for processing returns. Once it comes in, we will grant a refund in full excluding original and return shipping costs. Please see sale return policy below.
EXCHANGES
All exchanges must be made within 14 days of receiving your order. Please email us your order number, the items you're returning, and the item you'd like in exchange. Domestic exchange costs can only be covered once. We cannot cover return or exchange shipping costs for international orders.
Items that have been used are ineligible for return or exchange. If it is worn or damaged we can either have it shipped back to you for a $10 fee, or you may forfeit the refund/exchange.
SALE ITEMS
Discounted items marked as final sale and sample sale purchases cannot be returned or exchanged. Items purchased during a limited-time promotion may be returned unworn, undamaged, and in original packaging for store credit or exchange only. We cannot apply discounts after a purchase is made, and discounts cannot be combined.
LOST OR STOLEN PACKAGES
In many cases, packages marked as delivered but not received are a tracking error and the shipment will arrive within the week. We can ensure your purchase during transit until it is marked as delivered. From there, we suggest contacting the shipping carrier for support. We are not liable for lost or stolen packages. Orders marked as delivered may not be refunded or replaced.
If your package is late or lost in transit (tracking not shown as delivered), please email us and we will help to find the package or take other steps on a case-by-case basis.
If an item is returned to us because of an incomplete/incorrect address and it needs to be reshipped, we charge a $10 reshipping fee for domestic orders, and $20 for international orders. We can otherwise process a refund minus shipping costs. Please ship your item to a safe and reliable location.
DAMAGED MERCHANDISE
In the event of a damaged or defective item, please email us with your order number and an attached image of the damage. Replacements, store credit, or refunds may be issued on a case-by-case basis.
Website
Design: Elana Schlenker
Development: Henry Van Dusen