Refund policy

RETURNS

Visit orders.dusendusen.com to make a return

If your order was a gift for the 2026 holidays, we accept returns until January 15, 2027

Returns should meet the following criteria: 

• It is within 14 days of receipt 

• The items must not be used, worn or washed

• Everything is in its original packaging, with tags and barcodes

• The order was not purchased on sale or during a limited-time promotion

• Bedding that has not been taken out of its packaging (it’s not possible for us to sell it after that). 

Be mindful of deodorant or perfume that may rub off, and beware of jewelry that may catch or tear a terrycloth item.

If it arrives back to us worn or damaged, we can either ship it back to you for a $10 fee, or you may forfeit the refund/exchange. 

We’ll issue your refund to your original payment method, minus a 2% restock fee and shipping costs. We can’t cover the cost of return shipping, but we can provide a pre-paid label that is deducted from your refund.

Please email us for a label or send your items in their original packaging with receipt to the following address: 

Dusen Dusen

Returns Manager 

2626 N Hopkins Rd 

Richmond, VA 23224-3716

Once you get the label, you’ll have 7 days to send the item back. After that we will issue a partial refund. 

Allow about 7-10 business days for processing returns at our warehouse. Once it comes in, we will grant a refund in full excluding original and return shipping costs.

EXCHANGES

To make exchange, you should meet all of the following:

• Request made within 14 days of receipt 

• Orders $50 or more

• Unused items

Please email us your order number, the items you're returning, and the item you'd like in exchange. We can only do one exchange per domestic order. We cannot cover return or exchange shipping costs for international orders. Items must be sent back within 7 days of return label's receipt.

SALE ITEMS

Sale items cannot be returned or exchanged. This includes sample sales.

Items purchased during a limited-time promotion are eligible for exchange or store credit.

If your product is damaged, we can issue store credit or exchange.

We cannot apply discounts after a purchase is made, and discounts cannot be combined.