Shipping policy

Orders are generally processed within 1-2 business days after being placed.

Once an order has been shipped, you will receive a shipping confirmation with a tracking number. Purchases over $300 require a signature upon delivery. If you do not receive a tracking number, please check your spam folder before emailing us. 

For international orders, customers are responsible for all customs charges. Some of our products such as Pillow Inserts, Canisters, Dog Beds, and Areaware Objects are not available for international shipping. If you're ordering an eligible item and would like a smaller one to ship with it, please send us an email and we can help.

In many cases, packages marked as delivered but not received are a tracking error and the shipment will arrive within the week. We can ensure your purchase during transit until it is marked as delivered. From there, we suggest contacting the shipping carrier for support. We are not liable for lost or stolen packages. Orders marked as delivered may not be refunded or replaced.

If your package is late or lost in transit (not shown as delivered), please email us and we will help find the package or take other steps on a case-by-case basis.

If an item is returned to us by the carrier due to address errors or an inability to deliver, we can reship your order. We charge a $10 reshipping fee for domestic orders, and $20 for international orders. We can otherwise process a refund minus shipping costs.

Please ship your item to a safe and reliable location.